Director and Facilitator
With a working background spread across Policing, Private Investigations, Construction and hospitality, Malcolm has the stories to frame up discussion points and to keep his participants both engaged and entertained.
“Policing was a fantastic learning arena and gave strong insight into powers of effective communication, particularly when working under stress. “
He has worked with both public and private sector organisations in establishing leadership capability, risk management, health and safety development and improving service quality.
He has formal qualifications in adult education, adult literacy, project management and policing and holds a Bachelor of Commerce Degree from Canterbury University.
“I discovered early on as a trainer that explaining the complexity of models and concepts is wasted time, it’s revealing their simplicity and linking them to existing frames of reference that creates results and this is what drives me in my sessions.”
Phone: 021 710571
Scott has a solid 21 years of adult education skills parked in his toolbox and he knows exactly which tools to use to bring course participants into the best places for learning and engagement. Like all of our facilitators, he’s built his training around solid life lessons, and in Scotty’s case this stems from careers in the British Merchant Navy and later, as a physical education instructor in the UK prison service. Needless to say, he’s a bone fide expert in managing stress and conflict and has helped develop our extensive suite of communication courses.
“I’ve seen a lot of situations go “pear shaped” in my time and I’ve been placed in many work environments where effective communication, situational awareness, risk management and de-escalation meant I got home safely at the end of day.”
Scott is a popular facilitator who enjoys guiding participants through attitude shift and takes pride in delivering outcomes that make a real difference at an operational level.
“The real measure of training delivery isn’t what happens in the class-room ...it’s about delivering organisational improvement. Tools need to be taken away from the session and applied to the job, this means training sessions need a solid focus on developing familiarity and confidence around behaviour change and resonating a reason big enough to maintain that change.”
Working within the acting profession and then the social sector has provided Ruth with a variety experiences that have been advantageous to her career as a trainer.
Ruth is an energetic and enthusiastic trainer who supports participants to understand the session content in a functional but fun way. “I just love it when I observe participants enjoying themselves and then realising how much they’ve learnt during the training session”.
Working with youth, offenders and those with issues associated with alcohol and other drugs (AOD) has meant that she has highly developed communication skills. Along with this her other strengths include, conflict management, motivational interviewing, stress management, leadership skills, anger management, peer relationships and engagement.
Ruth has qualifications in drama, AOD, housing and management and has delivered training in the UK, New Zealand and Asia. Ruth has a passion for life that is reflected in her work.
Malcolm’s leadership journey spans careers in the Scottish Royal Marines, Scottish Prison Service and NZ Corrections. He’s headed training for the NZ Police and Corrections Hostage negotiation teams and honed his facilitation skills through delivery to a variety of NZ businesses.
He’s developed a niche for providing coaching and training around customer service (which probably isn’t a lot different from hostage negotiations) and thrives in a team building and leadership development arena.
“I’ve spent a lot of my life reading people for a living, and discovered that most of the skills I’ve developed can be packaged and shared within a training room. I love story telling as a way of framing up powerful concepts and developing interactions that simplify thinking around behavioural change and self-awareness.”
Our communications hub and marketing guru, Jo has a passion for connecting with business owners and adds pace to our projects.
Jo’s passion for inclusive learning has inspired a focus on delivering training that creates a safe environment for participants irrespective of their past learning experiences.
Jo initiated a career in hospitality that culminated in her appointment as executive chef at the Sydney Park Royal hotel and then blended into training others, including time spent at Aoraki Polytech in Timaru and for the South Pacific Hotel Chain in Papua New Guinea.
“It wasn’t until I was 15 years old that I was diagnosed as dyslexic, up until that time my learning experiences had been pretty tough. Once I had a handle on why I was struggling with reading and writing, I started to push back at traditional training approaches and now I ensure that all our training sessions provide a safe environment for people like me”
There are many reasons why people avoid attending training, but being overwhelmed with workbooks and assessment will never happen on a Bluetrack Training course.
Phone: 027 8910014